Refund policy
ONLINE STORE POLICY
Begin your exchange process by sending us an email to support@garojewellers.com with your order number!
Exchanges, credits, and returns
Online shopping can be tricky and we get it! We’re so sorry to hear that it’s not the perfect fit, but with the exception of final sale items, you are eligible for an exchange or store credit within 14 days of receiving your order. items must be in unworn, new condition, including all original packaging. please note we do not offer refunds on the original form of payment.
please note, after 14 days we no longer accept exchanges. shipping fees are non-refundable.
- final sale: some of our pieces are final sale. unfortunately, we are unable to issue exchanges or store credit on earrings, one-of-a-kind rings, endless collection engagement rings, wedding bands, sale items, pieces that have been engraved, made-to-order pieces, and gift cards.
exchanging a gift
if you received a piece as a gift and it’s just not for you, bring it back to us - we want to help you find the perfect piece! you may exchange it or receive an online credit within 14 days of the purchaser receiving the order. in order to complete exchanges, you must have the original order number.
initiating an exchange
we are sad to hear that your jewels weren’t the perfect fit but we have you covered.
- mail your pieces back to us: to initiate an online return, please email us at support@garojewellers.com along with your order number, and our team will reach out to you with the next steps!
- stop by our shop: if it's easier for you to stop by one of our shops, bring your pieces in to complete your exchange. Let our team know your order number and they will take care of the rest!
Processing your exchange
exchanges will be processed within 24-72 hours of your package being delivered to us. moments after this exchange has been done you will receive a confirmation email with your tracking information to the email address and/or device linked to your original purchase.
canceling an order
we get it, we all make mistakes. if you wish to cancel your order just reach out to us at “support@garojewellers.com”. Our orders are fulfilled quickly (because we know that waiting for a package to arrive feels like a lifetime) but we would be happy to look into your order and see if canceling is possible.
Made to order personalized pieces
Our team needs to handcraft this special piece for you once you have placed your order. All made-to-order pieces are charged at the time of purchase and are final sale. We are working as fast as we can to handcraft your special pieces, so please allow for the made-to-order wait time stated on the product page.